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Owned and operated by Moon Tower Fitness, our team is ready to answer questions about saunas, cold plunges, treadmills, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. After your order leaves our facility, transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI). Any exceptions will be clearly stated on the product page and at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way. If you have any trouble, send us an email and we will look into it.
What is your return policy?
We accept returns on eligible items within our 30-day return window. The item should be in its original condition and packaging. Please contact our team for specific return details on your purchase.
Can I exchange an item for a different model?
Exchanges are available depending on the product and availability. Reach out to our support team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between an infrared sauna and a cold plunge?
Infrared saunas use gentle heat to promote relaxation and recovery, while cold plunges offer a refreshing cool-down experience. Many of our customers enjoy incorporating both into their routine. Feel free to contact us for personalized guidance based on your setup and goals.
What kind of space do I need for a Smith machine or treadmill?
Space requirements vary by model. Each product page includes detailed dimensions and recommended clearance areas. If you are planning a home gym layout, our team can help you figure out the best fit for your available space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to reply to every inquiry within one business day.
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Free Continental Shipping
Most orders ship free within the Continental U.S. Any exceptions will be clearly stated on the product page and at checkout.
30-Day Returns
If something is not right, our team will guide you through a straightforward return or exchange.
